Frequently Asked Questions (FAQs)
General Questions
What is included in the Very Mexican Box?
Our box includes a curated selection of delicious Mexican candies and snacks.
Each month, you'll receive a variety of sweet, salty, and spicy treats, featuring
popular items and unique finds from across Mexico
Is it require to purchase a subscription plan to get a Very Mexican Box?
No, is not required. We offer a one-time purchase option, and subscription
plans as well.
How do I subscribe to Very Mexican Box?
Simply choose your subscription plan here and fill out the necessary
information. We offer various subscription options, including a monthly,
quarterly, and annual plans, to fit your needs.
Can I customize my box?
Currently, we offer a general assortment of candies and snacks in each box to ensure variety and surprise.
Are the candies and snacks authentic?
Yes, all of our candies and snacks are sourced from reputable Mexican brands and manufacturers, ensuring you receive authentic and high-quality treats.
Can I find the nutritional information for the items in my box?
All items are individually packed, the nutritional information for each item in your box is available in their packaging. We strive to provide detailed information to help you make informed choices.
How do you ensure the quality of the products?
We carefully select our suppliers and conduct quality checks to ensure that all products meet our high standards. We also package our boxes with care to maintain freshness and quality during transit.
Do you offer bulk ordering for parties/events or corporate packages?
Yes! Please inquire at customerservice@verymexicanbox.com and we will reach out to you to discuss your requirements and needs. We can drop ship to individual locations and provide bulk custom ordering for parties, non-profit raffles, corporate packages, and more.
Can I send a Very Mexican Box as a gift?
Yes, we provide gift subscriptions. Specify in order notes in the cart page that it's a gift subscription and provide recipient details at checkout. We offer customizable gift messages.
Subscriptions Questions
How do I subscribe to Very Mexican Box?
Simply choose your subscription plan here and fill out the necessary
information. We offer various subscription options, including a monthly, four months, and six months plans, to fit your needs.
How much does the subscription cost?
Our pricing varies depending on the subscription plan you choose. Please click here to see our SHOP page for detailed information on one-time purchase,
monthly, four months, and six months subscription costs.
Do you offer gift subscriptions?
Yes, we provide gift subscriptions. Specify in order notes in the cart page that it's a gift subscription and provide recipient details at checkout. We offer customizable gift messages.
Can I cancel or modify my subscription?
Yes, you can cancel or modify your subscription at any time through your account settings on our website. Please ensure to make any changes before
the next billing cycle to avoid being charged for the upcoming box.
How do I change my address or cancel my subscription?
Please click here to log into your account and click 'Edit'. From there, you can
update your address, update your billing, or cancel your subscription. If you have
any problems, email our customer service team to help
at customerservice@verymexicanbox.com.
Please note that it is your responsibility to ensure that the shipping address is
listed correctly on your order. Once the order has been shipped, we cannot
modify or cancel the order.
Shipping/Delivery Questions
When will my first box arrive?
If you are a new customer, your first box will be shipped within a few days
after you complete your order. Delivery times may vary depending on your
location, but you can expect it within 5-7 business days after shipping. For
recurring/subscription orders, all boxes will ship the 1st week of the month.
Do you ship internationally?
Currently, we only ship within the United States. We’re working on expanding
our shipping options, so please check back for updates or contact our customer
service at customerservice@verymexicanbox.com for more information.
What if my box is damaged or I receive the wrong items?
If your box is damaged or if you receive incorrect items, please contact our
customer service team at customerservice@verymexicanbox.com within 7
days of receiving your box. We’ll be happy to assist with replacements or
refunds as needed.
How can I contact customer service?
You can reach our customer service team via email at customerservice@verymexicanbox.com or through the contact information
form on our website. We’re here to help with any questions or concerns you
may have!
Returns/Cancelations Questions
Can I cancel my order?
Most orders can be canceled up to an hour after being placed. If it has already
shipped, the order can no longer be canceled. If you would like to cancel your
subscription, you must cancel before the renewal date has passed. Once the
subscription order has shipped, it can no longer be canceled and must be
returned for a refund. Shipping charges are non-refundable.
Do you offer returns/refunds?
Due to the nature of the types of products we sell, we do not allow returns or
refunds. All sales are final.